I. Account-Related

Registration & Login

● Registration Process: Visit intl.epwk.com, enter your email address and set a password. Activate your account via the email verification link to unlock task acceptance privileges.

● Account Guidelines: Each email address can only create one account. Unauthorized use or impersonation of others' accounts is strictly prohibited.

● Login Security: Keep your account password secure. Immediately contact platform customer service if you detect unusual account activity or security vulnerabilities.

Service Provider Profile Optimization Guide

● Personal Profile: Fully complete your service scope (e.g., "UI/UX Design", "Python Development"), years of experience, successful cases (recommend uploading 3-5 high-quality works with project type and achievement data), and customer reviews to enhance employer trust.

● Skill Tag Settings: Add 10-30 skill tags based on your membership level (10 for Basic, 20 for VIP, 30 for SVIP). Precisely match popular demands (e.g., "Logo Design", "APP Development") to increase the chance of being intelligently recommended.

● Service Listing Setup: Navigate to "Personal Settings - My Services" and click "Add Service". Fill in the service title, industry, and type, set the display order, upload up to 10 case images, and price your service in three tiers (Base, Standard, Enhanced) with separate descriptions for each.

II. Full Task Acceptance Process

Task Search & Bidding

● Task Search: Access corresponding task listings through the 6 categories on the homepage to find suitable tasks (Basic Members can only view the first 3 pages of task listings; VIP and SVIP Members can view all tasks).

● Bidding Rules: Basic Members get 10 monthly bidding opportunities, VIP Members 100, and SVIP Members unlimited. Submit a clear service proposal when bidding (recommend including execution ideas, delivery list, timeline, and past similar cases) to avoid vague descriptions.

● Bidding Tips: Address the employer's pain points specifically instead of simply listing skills. Monitor notifications within 24 hours after bidding and respond promptly to employer inquiries.

Communication & Requirement Confirmation

● Communication Channels: Use the platform's built-in chat tool to communicate with employers, supporting text, files, and screenshots. All communication records serve as transaction evidence. Avoid exchanging off-platform contact information (the platform does not guarantee the security of off-platform transactions).

● Requirement Refinement: After winning a bid, sign the "Task Service Agreement" with the employer to clarify core terms such as delivery standards (e.g., design draft dimensions, programming language, feature list), revision times (recommend 2-3 free revisions), and delivery format (e.g., source files, online demo links) to avoid future disputes.

Delivery & Acceptance

● Delivery Standards: Submit deliverables on time and ensure completeness (e.g., design projects: source files + preview images; development projects: source code + deployment documents). Label filenames clearly for easy employer review.

● Acceptance Cooperation: Respond to and adjust deliverables per the employer's revision comments within the agreed timeframe. If there is a dispute over the scope of revisions, apply for platform mediation and submit supporting documents (agreement, communication records, deliverables) as evidence.

● Completion Confirmation: After the employer approves the deliverables, remind them to click "Confirm Completion" on the platform. The platform will release the escrowed funds within 24 hours.

III. Membership Services

Membership Tiers & Benefits

● Basic Member (Free): Create a personal profile, set 10 skill tags, and enjoy 10 monthly bidding opportunities.

● VIP Member ($99/month or $990/year): Access a VIP badge, weighted ranking on talent pages, 20 skill tags, 100 monthly bidding opportunities, and unlock tender task data analysis.

● SVIP Member ($199/month or $1990/year): Get top priority ranking, 30 skill tags, unlimited bidding, premium customer service response, and project dispute assistance.

Membership Upgrade & Renewal

● Upgrade Path: Select the desired membership plan on https://intl.epwk.com/vip/ and complete payment via supported payment methods to activate immediately.

● Discounts: Annual plans offer significant savings compared to monthly plans. Membership benefits take effect immediately after successful payment.

IV. Transaction Protection & Rights Safeguards

Fund Security

● Fund Escrow: Employers must deposit full funds in escrow after selecting a bidder. After the service provider's deliverables are approved, the platform deducts a 20% service commission and transfers the remaining funds to the service provider's account, ensuring "payment upon completion".

● Withdrawal Process: The minimum withdrawal amount is $500. Supported methods include PayPal and bank transfer. The platform will review and process withdrawal requests within 3-5 business days. Processing times vary by payment channel.

● Tax Notice: Service providers are responsible for local taxes. The platform can provide transaction details for tax filing. Contact customer service for invoice assistance if needed.

Dispute & Complaint Resolution

● Dispute Mediation: If there is a dispute with the employer regarding deliverable quality or revision scope, submit a mediation application in "My Tasks" with supporting documents (agreement, communication records, deliverables). The platform will provide a mediation opinion within 3 business days.

● Employer Complaint Handling: If an employer engages in malicious delay or unreasonable demands, service providers can file a complaint with customer service. The platform will verify the situation and restrict the employer's account (e.g., suspend task posting).

● Service Provider Rights Protection: The platform prohibits employers from disclosing service providers' original works or maliciously underbidding. Violating employers will be added to a blacklist, and service providers can claim compensation.

● Priority Assistance: VIP and SVIP Members receive priority dispute resolution with professional support to protect their rights.

V. Frequently Asked Questions (Service Provider Exclusive)

Q: How to improve bid success rate?

A: ① Complete your personal profile, cases, and service listings; ② Address employer needs specifically and highlight your strengths; ③ Prioritize tasks matching your skill tags with clear requirements; ④ Maintain a high response rate and reply to employer inquiries promptly.

Q: What if the employer refuses to confirm acceptance after task completion?

A: If the agreed delivery time has passed and the employer has no valid reason to reject acceptance, submit a "Forced Acceptance" application to customer service. The platform will verify that the deliverables meet the agreement and automatically release the escrowed funds.

Q: Can I accept tasks in different fields?

A: No. We recommend focusing on your expertise when setting skill tags. To expand your service scope, upgrade to VIP or SVIP.

Q: What languages are supported for communication?

A: Currently, the built-in chat tool supports English and Chinese. Multilingual automatic translation will be launched soon to facilitate seamless cross-border communication.